Troubleshooting
For assistance, feedback, reporting issues, and more, please join our Discord. When reporting issues, please attach the recent log files.
Known issues
- The
Scroll Canvas to Left/Rightactions inKeymap->Mouse scroll actionscannot be changed at present. If you are using a trackpad, we recommend you to disable theGo to Next/Previous Entryactions in the same page, so that you can scroll the canvas by trackpad without triggering the entry navigation actions. - On Linux, the file chooser may not be able to select an empty folder. Please create something inside, or copy + paste its path
- On Linux, sometimes the application may not be able to recycle memory properly.
You can use
Tools->Recycle Memoryto force it to recycle memory. - Sometimes the window freezes unexpectedly. You can resize the window to refresh it.
- If all texts besides the menu bar are invisible, please try setting the environment variable
SKIKO_RENDER_APItoSOFTWARE. - On some Linux distributions, the file dialogs may not work properly. In this case, you can enable a custom file
dialog in
Settings->Preferences->Miscellaneous. Please note that the custom file dialog may not be as powerful as the system file dialog.